Shipping & Return Policy

Shipping:

BestGet.in has a transparent and clear shipping policy for all orders placed on our website, without any special exceptions. We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order max within 15 working days. We are committed to delivering your order accurately, in good condition, and always on time promised by us in our website.

We offer FREE Shipping (specified on the Product detail page) on selected products ordered through BestGet.in .Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.

We make our best efforts to ship each item in your order within 4-5 working days of the order. However in some cases, we may take longer, up to 8 working days, to ship the order as we may have to procure it from our suppliers. In the unlikely event that we are not able to ship your order completely within 8 days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded; in the manner you have made the payment. We ship on all week days (Monday to Saturday), excluding public holidays.

To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care +91-9810165355. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest
Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.

 

In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:

Cancellation Policy&refund process 
Customer need s to place a call at call center no +91-9810165355 within 2 days of order placement and 24hrs of order delivery to cancel the order.

Once cancellation request has been placed with Customer Service, it usually takes about 5 days to have the product picked from your place and another 7 days to initiate refund.

In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days. Typically the refunds are initiated within 2 days after product inspection. The receipt of the payment would depend on the mode of payment chosen by you.

Return of products will be accepted only if the products are returned in a saleable condition with the tags unbroken and in their original packaging, in an unwashed and undamaged condition.

*Please note that BestGet.in’s 30 Day Returns Policy" does not apply to Inner wear, Lingerie, Fragrances, Beauty products, Jewellery, Swimsuits, Socks,Furniture, CDs, Books and Toys.
*Refund/ replacement for goods/ merchandise is subject to inspection and checking by bestget.
*Damages due to neglect, improper usage or application will not be covered under our cancellation policy.
*Some special rules for promotional offers may override BestGet.in’s 30 Day Returns Policy."
*Please note that the Cash on Delivery convenience charge would not be included in the refund value of your order as this is a non-refundable charge.

 

Refund Procedure

we shall initiate Bank Transfer , DD or cheque

**The final refunds will be made after deducting the Service Tax.

 

Exchange policy

If you are not satisfied with the fit & with the product you can opt for exchange within 24hrsof delivery at no extra cost

You need to call the customer care at +91-9810165355 within 24 hrs of order delivery.

You can return a product hassle free in a few simple steps. However, do give us a call and we can help you with the steps to follow in case of exchange:

1) Place your item in its original packaging.
2) Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice.
3) Keep the product and the package ready in case of a BestGet.in Pick up
4) If you are sending it on your own make sure you seal it properly
You can choose to:
(a) Schedule a pickup using our logistics partner, at our cost, by calling us ,it usually takes about 3 days to have the product picked from your place
or
(b) Send it at your convenience to our address below and get a voucher for Courier charges up to a maximum of Rs XXXX per kilogram of shipment. Once you incur courier charges please email us the scanned copy of the receipt within 10 days of the return. We will refund your courier charges up to a maximum of Rs 160 per kg. If you are unable to send the scanned copy of the receipt within 10 days of the return request, we will refund you a flat Rs 100 against the courier charges.

Exchange shall not happen under below mentioned circumstances:
- Damages due to misuse of product
- Incidental damage due to malfunctioning of product
- Any consumable item which has been used or installed
- Products with tampered or missing serial no.
- Digital products
- Any damage / defect which are not covered under the manufacturer's warranty
- Any product that is returned without all original packaging

Please note that ebi.com follows30 Day Returns Policy" does not apply to Inner wear, Lingerie, Fragrances, Beauty products, Jewellery, Swimsuits, Socks,Furniture, CDs, Books and Toys.
*Some special rules for promotional offers may override " BestGet.in 30 Day Returns Policy."